FAQs
What is your return policy?
I want to make sure you are happy with your purchase, therefore, returns are gladly accepted within 30 days of purchase. However, as a new startup, these are on the following conditions:
The garments show no signs of wear - so please only try on the knickers over the top of your own
The garments are made in sets, so both must be returned
I offer free delivery, however, if not faulty, the buyer must cover the return postage cost (in the same packaging this would be just £2.50 or less) - please keep receipt as proof of postage
The sets are carefully inspected, however, if the garments are damaged/faulty please get in touch with me directly to ensure it is fully resolved.
How do I care for my Lua Lingerie?
All good lingerie labels say "dry clean only" but life happens, so here's my recommendation:
Hand-wash wherever possible
Unless you've had an active day, the bra probably doesn't need washing every day. Give the knickers a good but gently hand-wash and lightly soak the bra - it doesn't take long!
If it is going in the machine (disclaimer: not recommended), use the hand-wash setting and wash in a bag/pillow case to stop bobbling or losing any of the detail.
These aren't your old gym knickers. They deserve to be taken care of so they make you feel amazing every time.
My favourite Lua set is out of stock!!
If you have your heart set on a particular set, drop me a DM or contact me on the form and I will do my very best to have it ready for you soon...
How long does delivery take?
I'll be packing you delivery by hand and personally taking it to the Post Office to send with love. I use Royal Mail for delivery, so from order to your letter box, expect 5-10 working days as a maximum.
Each delivery is letterbox sized so you never miss a delivery.
How does sizing work?
Each set has its own sizing guide. Please refer to that and MEASURE YOURSELF. You might be surprised.
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Each set is super soft and comfortable, with a nice stretch. I've always been a Calvin's girl, so that was important to me.
Therefore, they're more XS -> XL than cup sizes because they are soft and stretchy.
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No love handles.
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No double boob.